Shipping & Returns
Our Returns Policy
Our return policy extends for 30 days from the date of your purchase. Regrettably, if 30 days have passed since your purchase, we cannot offer a refund or exchange.
To qualify for a return, your item must remain unused and in the same pristine condition in which you received it. Additionally, it must be accompanied by its original packaging.
We kindly request a receipt or proof of purchase to facilitate your return.
Please refrain from returning your purchase directly to the manufacturer.
Partial refunds may be granted under specific circumstances, which include:
1. Items are not in their original condition, damaged, or missing parts for reasons unrelated to our error.
Specific categories of goods are ineligible for returns, including perishable items, intimate or sanitary goods, hazardous materials, and flammable liquids or gases.
Additional non-returnable items include:
- Gift cards
- Patch Test Kits
- Downloadable software products
Refunds
Upon receiving and inspecting your returned item, we will send you an email to confirm its arrival and inform you of the approval or rejection of your refund.
If your return is approved, the refund will be processed, and a credit will automatically be applied to your credit card or the original payment method within a specified number of days.
Late or Missing Refunds
We recommend checking your bank account if you have not received your refund.
Please get in touch with your credit card company, as there may be a delay before the refund appears on your statement.
Subsequently, get in touch with your bank, as refunds often involve a processing period before becoming visible in your account.
If you have completed these steps and still have not received your refund, kindly contact us at hello@samanthacusicklondon.com.
Sale Items
Refunds are exclusively applicable to regularly priced items; sale items, unfortunately, cannot be refunded.
Exchanges
We exclusively replace items if they are found to be defective or damaged. Should you require an exchange for the same item, please email us at hello@samanthacusicklondon.com and dispatch your item to Samantha Cusick London, 5 Rathbone Square, Fitzrovia, London, W1T 1EB.
Gifts
If an item was marked as a gift during the purchase and was directly shipped to you, you will receive a gift credit equivalent to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
Should the item not have been marked as a gift at the time of purchase, or if the gift giver had it shipped to themselves to present to you later, we will issue a refund to the gift giver, thereby notifying them of your return.
Shipping
UK Shipping: £4.25 International Shipping: £30
To return your product, please mail it to Samantha Cusick London, 5 Rathbone Square, Fitzrovia, London, W1T 1EB.
You are responsible for covering the shipping costs associated with returning your item. Please note that shipping costs are non-refundable. In the event of a refund, the return shipping expenses will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary depending on your location. If you are shipping an item valued over £20.00, it is advisable to use a trackable shipping service or to consider purchasing shipping insurance. Failure to ensure the delivery of your returned item to us may hinder processing your refund.
Thank you
Thank you for taking the time to review our Returns Policy. We appreciate your commitment to understanding our guidelines and procedures. Please be aware that Samantha Cusick London retains the right to amend or update this Returns Policy at any time without prior notice. Your satisfaction and confidence in our services are essential, and we remain dedicated to offering a seamless and enjoyable experience. Should you have any inquiries or require further clarification regarding our Returns Policy, please do not hesitate to contact us. We value your patronage and are here to ensure your complete satisfaction.