Appointment Cancellation & No Show Policy
We kindly ask that if you wish to cancel your appointment that you give us at least 48 hours notice. Any deposits given for services (e.g. Brazilian Blow Dry) will be lost if 48 hours is not given. If you book your appointment by way of our online booking system and do not adhere to our 48 hour cancellation the salon reserve the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
In the event you do not show up to your appointment, you will lose any deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments. If you booked your appointment using our online booking system and do not show up for your appointment the salon reserve the right to charge you up to the balance of your booking left to pay in salon by way of your online payment method.
This policy is in place out of respect for our staff members and clients. Cancellations with less than 48 hours notice are difficult to fill.
If for any reason you are running late for your appointment please call us on 0207 221 2227.
We work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest scheduled that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Lateness of 10 minutes or more may require rescheduling your appointment for another day and the loss of your deposit.
Deposits for Appointments
We are sorry we have to take deposits for appointments at Samantha Cusick London. All of our talented team are self-employed and 'No Shows' to appointments really impacts their income.
There is a £50 deposit payable for all colour appointments and/or services with a value of a £100 or more.
Deposits will be deducted from your bill in the salon. Deposits are fully refundable / Transferable if 48 hours notice is given for any cancellations. Please see our lateness policy as deposits will be forfeited if you are past the cut off time to carry out your appointment.
If after your appointment you are not satisfied with your service, we ask you to please contact the salon within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client. If you have simply changed your mind or if you return after the 7 days, normal charges will apply. If you have altered or attempted to alter a hair colour or cut yourself or by a third party this guarantee becomes null and void.
In the event you do not show up to your appointment, you will lose and deposit paid to secure the appointment and you will be required to give a deposit for your next appointment. If you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
If a skin test is required for your colour services and you fail to have one done, then we have no choice but to cancel your appointment. Skin tests must be carried out 48 hours or before your appointment. At Samantha Cusick London we insist on following the rules and regulations of the manufacturers that supply our colour for your own safety and well being.
It is very rare for a reaction to occur but if it does it can be very severe and can even cause hospitalisation - this is a risk that we are not willing to take.
No refunds will be given for gift voucher purchases. Gift vouchers are NOT redeemable for cash. Gift vouchers are valid for 12 months from the purchase date. Gift voucher are redeemable in salon only against products and services. If change is required this will be given in the form of a credit on your profile at the salon to be redeemed on your next visit.
If you require a chaperone to accompany you to your appointment please let our front of house team know. We are a small boutique salon with limited space for our clients to relax if you anticipate someone accompanying to the salon please notify us in advance.
Are you dog-friendly?
We are proud to be a dog-friendly salon and welcome you bringing you K9 companions with you. If you bring your doggy with you we kindly ask they are fully house trained, vaccinated and friendly with other dogs and people.
At Samantha Cusick London we really want you to LOVE your hair and to make sure we get you booked in for the right service and ensure we can reach your #hairgoals it might be necessary for you to come to the salon for a consultation. Time slots for complimentary consultations are available with our stylists and technicians at the end of every day. If you require a specific time slot in the day for a consultation then this is a chargeable appointment at £30.
Appointments with a Graduate Colourist & Stylist
Please beware that a Graduate Colourist is a team member that has just completed their training, as such appointments may take longer and results can vary from your specific brief. If you have a very particular end goal in mind for your hair then please book with a more senior member of our team.
The company will not accept any responsibility for the loss or damage (including clothing) to any personal belongings that you bring to the salon with you.
While the Samantha Cusick London team will always endeavour to keep your personal belongings safe and undamaged we cannot accept any responsibility for loss or damage of your personal possessions while on the premises. We do take every precaution possible to protect your clothes from colour but we would advise you to wear something appropriate to avoid disappointment. High necklines and collars are best avoided. Bag hooks are provided at every styling station for you to use as we are dog-friendly and even through our best efforts hair colour can get on the floor and transfer.
We highly recommended not to wear expensive clothing while getting your hair coloured at the salon.
Extra Long & Thick Hair or not been to the salon for over 3 months?
We kindly ask that you let us know at the time of booking your appointment if you are a real-life mermaid and have extra long hair or thick hair as we may need to book extra time on to your appointment to achieve your desired look. If you do not tell us and our standard appointment time is not long enough we will have no choice but to reschedule your appointment and you will lose any deposit paid.
Please be aware that there is an extra charge for long/thick hair of £30 - £50 per service. This is purely because we have to book out more time and use an extra product in the hair.
1. Vouchers are valid for a year from purchase and can not be used after that date.
2. Vouchers cannot be replaced if lost, stolen or destroyed.
3. Vouchers cannot be refunded or exchanged for cash or other denominated vouchers.
4. If an intended purchase is for a higher amount than the face value of the voucher(s), the difference can be made up with a credit card/cash payment. If it is less, then change cannot be given.
5. Vouchers cannot be used in conjunction with any special promotions, discount, coupons or cards.
6. Vouchers cannot be sold to any third parties without our consent. If we do give our consent then such consent may be subject to any conditions which we impose. In any event, you may not sell the Vouchers through the internet without our express written consent, which you must obtain before making any such sale. We reserve the right at all times to refuse to permit any sale of Vouchers by you to a third party.
7. Vouchers can only be redeemed IN STORE (Samantha Cusick London, 284 Westbourne Park Road, London, W11 1EH)
8. Vouchers can not be redeemed online, via post or via telephone.
9. Vouchers are redeemable against all services and products sold in the store (Samantha Cusick London, 284 Westbourne Park Road, London, W11 1EH).